COMPLIANCE/HIPAA

Mental Health Cooperative (MHC), Integrated Health Cooperative (IHC), and NPS Pharmacy maintain high ethical standards and are committed to complying with all applicable statutes, regulations, and guidelines.

Corporate Compliance Program

Have a compliance concern?

E-mail us at compliance@mhc-tn.org
Call us at 615-743-1654.

HIPAA

MHC, IHC, and NPS Pharmacy encourage anyone who has concerns or complaints about the safety and quality of care to bring those concerns to our attention.

Have a HIPAA concern?

E-mail us at compliance@mhc-tn.org
Call the HIPAA Privacy Manager at 615-743-1658

Notice of Privacy Practice

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please click here to read the full document.

OSHA

MHC’s OSHA Compliance Program incorporates written programs, a safety committee, and training programs to ensure the agency meets all safety standards and continues to work and promote a healthy and safe work environment.

Have a concern about OSHA?

Call the Risk Manager at 615-687-1785

ONLINE PRIVACY POLICY

COLLECTION OF INFORMATION

We collect information about you, and sometimes about your devices, when you use our website. The information we collect about you through our website is generally information that you provide or information that we automatically collect.

Information You May Provide. While using our website, you may be asked to provide personally identifiable information about yourself. For example, if you submit your resume, a referral form, or message on our Contact Us page, we will ask you to provide things like your name, address, e-mail address, phone number, fax number, and any other information you choose to provide. We do not collect any of this information unless you provide it to us voluntarily.

Information We May Collect Automatically. When you use our forms, we may automatically collect non-personally identifiable information about you through cookies and other technology.

Web logs. We may automatically collect information about you that is made available by your browser, computer hardware and/or software, or mobile device, including but not limited to the Internet domain and website address from which you accessed this website and your Internet Protocol (IP) address, the state or country from which you accessed the website, the date and time you visited the website, the pages accessed by you on and from this website, and other standard information included with every communication sent on the Internet, such as browser type, browser language, operating system, or service provider.

Cookies. We do occasionally use cookies (small files stored on your device or browser), tracking pixels (tiny graphic images embedded in a website or email), HTML/CSS/Java-based coding, and other similar technologies to automatically collect information when you use our website. Your browser software can be set to warn you of cookies or reject all cookies.

We may use cookies, web beacons, and other storage technologies to recognize you or to collect or receive information from your use of our website and elsewhere on the internet. We may aggregate the information collected through storage technologies with your information, and the information collected may be used to speed your use of our website, to provide measurement services, or to provide targeted advertisements on the basis of legitimate interests.

Tracking and/or Analytics Services. We may also contract with third-party advertising or analytics companies to track user behavior and analyze user activity, improve efficiency, create a better experience with our website, or to serve you online ads on other websites. These third parties may use cookies or similar technologies to collect information about your interactions with our website and interactions with other websites. These advertising companies may use the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness.

We use Google Analytics on this website to help us analyze the traffic on our website. We do not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics is transmitted to and stored by Google and subject to Google’s privacy policy. For more information on Google Analytics’ processing of personal information, please see http://www.google.com/policies/privacy/partners/.

Information We May Receive from Third Parties. We also may collect information regarding how you interact with our website and other websites, such as content on social media platforms. For example, if you “like” a photo on one of our social media sites, we may collect information related to that interaction. In some cases, we may receive information about you from third parties that you directly provided to a third party.

USE & SHARING OF INFORMATION

We may use your information to contact you (for example, announcements or surveys); to communicate with you about our agency, including to follow up on requests or questions that you may submit; to track and analyze use of our website, including to prevent, detect, and investigate misuse, fraud, and illegal activities, and to track and evaluate activity on our website; for purposes including enhancing and maintaining our online presence or services; for recruiting and human resources administration purposes; and to otherwise run our business.

Additionally, we may share your information, including information collected through our website, under the following circumstances: with our authorized vendors and third-party service providers who perform certain services or functions on our behalf (for example, we may share your information with a hosting service provider who hosts the website); in connection with a merger or transfer of all or a portion of our website or business; in accordance with your consent or direction, as permitted by law; to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries; and to protect and defend our rights, interests, health, safety, and security, and those of our affiliates, patients, users, or the public.

We may also use aggregated or de-identified information to better understand our website and how to improve it. This non-identifiable information may be shared with third parties. For example, we use Google Analytics to process and analyze data we collect from your use of our website. Although we will not share your personally identifiable information with Google, you should review how Google collects and processes data through our use of Google Analytics by viewing Google’s privacy statement, which can be found at http://www.google.com/policies/privacy/partners/.

THIRD PARTY LINKS

Our website may contain links to third-party sites not owned or operated by us. We are not responsible for the privacy practices or the content of any websites operated by third parties. Once you have left our website, we suggest you check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

SECURITY & RETENTION

We maintain industry-accepted physical, electronic, and procedural safeguards to protect the Personal Information collected when you use our website. However, no data transmission over the Internet or data storage system is guaranteed to be 100% secure and, as a result, you transmit information to us at your own risk. We may keep your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained.

RESPONSE TO DO NOT TRACK SIGNALS

Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, we do not process or respond to “Do Not Track” signals.

CHILDREN’S PRIVACY

We do not knowingly collect or maintain personally identifiable information from persons under 18 years of age without verifiable parental consent, and no part of our website is directed at persons under 18. If you are under 18, please do not provide any personally identifying information during your visit to this website.

POLICY CHANGES

We may revise this Privacy Policy from time to time without notice as we add new features or as laws change that may affect our services. Any amendments or modifications to this Privacy Policy will be posted on our website and effective immediately upon posting. The date of last modification will be indicated below.

Updated: 6.20.2022

If you have questions regarding this Privacy Policy, click here for our Contact Us form or contact us by mail: Mental Health Cooperative, 275 Cumberland Bend, Nashville, TN 37228.

National Health Service Corps

The following locations are designated as National Health Service Corps-approved sites:

  • Antioch
  • Chattanooga
  • Clarksville
  • Cleveland
  • Columbia
  • Cookeville
  • Dickson
  • Nashville (Metro Center)

MHC does not discriminate in the provision of services to an individual (i) because the individual is unable to pay; (ii) because payment for those services would be made under Medicare, Medicaid, or the Children's Health Insurance Program (CHIP); or (iii) based upon the individual's race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity. MHC uses a fee schedule to ensure no one unable to pay will be denied access to services.